Recently, we have been informed of several phishing attempts targeting some of our customers. Here’s how to spot these scams and avoid falling victim to them.
Some customers have recently received the email below, followed a few days later by a telephone call asking them to pay the amount indicated. This is a new phishing attempt designed to extract money from you. Do not click on the link in the email. The person on the telephone is not one of our agents.
Phishing methods are becoming increasingly sophisticated and may lead you to believe that Enovos is behind them.
To detect them, pay attention to the layout of the emails, which in most cases is different from emails sent by Enovos.
Also check the sender’s email address: emails sent by Enovos always come from “@enovos.lu” or “@enovos.eu”.
The recent phishing attempts using the name of Enovos are in no way connected to our company.
Unfortunately, we have no way to intercept these messages or prevent them from being sent, as they originate from external IT environments.
Rest assured that your email addresses were not obtained due to a data breach within our systems. No third party has accessed your personal information stored at Enovos, and we work every day to strengthen the security of our IT infrastructure to prevent such incidents.
Now more than ever, Enovos remains an energy provider you can fully trust.
Phishing is a fraudulent technique designed to trick internet users into disclosing sensitive and/or banking information.
To achieve this, cybercriminals typically send emails pretending to be a trusted entity (a bank, phone provider, energy supplier, etc.).
The stolen information is then used to access bank accounts or online payment platforms, or to impersonate the victims to commit further fraud.
There are several simple steps you can take to significantly reduce the risk of falling victim to this type of scam:
If you receive a suspicious email, don’t hesitate to report it to your email provider, who can take steps to block it.
By regularly visiting our website or social media channels, you’ll know immediately if a phishing attack is underway. We alert you directly through these channels if we are informed of such an event.
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